Returns & Exchanges
At Robinson & Co., we want you to be completely satisfied with your home furnishings; if you are not happy with your purchase, we offer a 30-day return policy for most items in their original condition.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all hardware, assembly tools, and instruction manuals are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to your package and drop it off at the nearest authorized carrier location, or schedule a pickup for oversized furniture items.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing