Frequently Asked Questions
Everything you need to know about shopping for your home at Robinson & Co.
What are your shipping rates within Canada?
We offer flat-rate shipping across Canada, with free standard shipping on all orders over $150. Delivery times typically range from 3 to 7 business days depending on your province.
What is your return policy for home decor items?
We want you to love your space. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Do you offer international shipping?
Currently, robinsonco.ca ships exclusively within Canada and the United States to ensure the best possible service and handling for our home goods.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact our support team at [email protected] within 48 hours with photos of the damage so we can arrange a replacement.